Shipping policy

International Shipping Policy

We are proud to offer international shipping services, currently covering the United States and over 200 countries worldwide. Nothing is more important to us than providing exceptional value and service to our customers. We will continue to grow to meet all our customers' needs, delivering service that exceeds expectations around the world.

Free Standard Shipping
or [Calculate Economy Rate] (7-15 business days)		 International Priority Shipping & Handling
*Calculated at checkout
(5-10 business days)
Customs seizure Not covered Not covered (optional add-on at checkout, 7% of order total)
Extra protection on order packaging No Yes
Tracking details? Yes Yes
Order processing time 2-3 days (excluding weekends & holidays) Within 24 hours (excluding weekends & holidays)
Shipping carriers/agents DHL/UPS/EMS/DPD/FEDEX
Shipping time to US & Canada 7-12 days 5-7 days
Shipping time to UK 7-15 days 6-10 days
Shipping time to Europe 7-15 days 6-10 days
Rest of World 6-20 days 6-15 days
Countries we don't ship to China, North Korea

Q: Why do some orders take 15 days or longer to ship?

Due to rampant credit card fraud, we manually review every single order. We also submit each potentially fraudulent order to our credit card processor for verification. This process may take longer, but with our slim product margins, we cannot afford any losses from fraud. We appreciate your patience and your business.

After your order is successfully placed, you will receive a confirmation email. When your order ships, you will receive a second email containing tracking information. Occasionally, the shipping confirmation email may not include a tracking number. If this occurs, you will receive a second confirmation email after the warehouse adds the tracking information to your order. Please allow up to 72 hours for your tracking information to update.

What does free shipping look like when I receive my order?

*Disclaimer: Since every country or region around the world handles packages differently, the actual packaging box may still show minor shipping damage.

What does paid priority shipping look like when I receive my order?

Paid priority shipping provides extra protection for your order and priority processing, meaning you don't have to wait in line for other orders to be processed first (saving up to 3-5 days) and eliminates the risk of items going out of stock. We guarantee the safest delivery method for you.

We ship to:

  • Asia: Hong Kong, Indonesia, Japan, Malaysia, Macau, Philippines, Singapore, South Korea, Thailand, Taiwan (via EMS/DHL).
  • Other Asian countries: India, Kyrgyzstan, Oman, Yemen, Saudi Arabia, Turkmenistan, Tajikistan, United Arab Emirates, Uzbekistan (via Aramex/DHL).
  • Americas: United States and Canada (via DHL).
  • Other American countries: Argentina, Brazil, Puerto Rico, Mexico, Peru, Chile, etc. (via DHL).
  • Major European countries: Austria, Belgium, Czech Republic, Denmark, Germany, France, Finland, Hungary, Ireland, Italy, Netherlands, Norway, Spain, Switzerland, Sweden, Slovakia, UK, etc. (via DHL/Fedex/DPD).
  • Other European countries: Romania, Russia, Ukraine, Turkey, Portugal, Estonia, Greece, etc. (via EMS/DHL/Fedex/DPD).
  • Oceania: Australia and New Zealand (via EMS).

Out of Stock Orders:

We cannot guarantee all items will always be in stock. If your item is out of stock and not expected to be available within two business days, we will contact you with details about the shortage, possible substitute items (if available), or issue a full refund in the form of lifetime store credit. If you have an urgent or time-sensitive need, please feel free to email us or message us directly on Instagram to ensure your order can be delivered as quickly as possible.

Delivery Guarantee

We will guarantee the smooth delivery of your order.
Please ensure someone is available to receive your order, otherwise your package may be returned to us.

Delays

Delivery dates cannot be guaranteed, and your order may arrive after the estimated arrival date for various reasons, including:

  1. Weather-related delays
  2. Delivery location not in a major city
  3. Unforeseen delays with our carriers
  4. Product unavailability delays
  5. Delivery to PO boxes or APO/FPO addresses
  6. Holiday order delays
  7. Credit card authorization and verification delays